Customers

Repeat business can improve cash flow and ROI, promote your brand and help you better target customers. Learn seven strategies for earning repeat business.

Businesses should understand what payment tools their customers like to use. Learn the methods different demographics favor.

To delight a customer is to provide the unexpected. Here are seven key principles to providing a delightful customer service experience.

Attracting and retaining customers is crucial for a business' long-term growth. Learn why customer loyalty is critical and how to build and maintain it.

A virtual receptionist sounds like a luxury, but when you weigh the benefits against the costs, you might find it's an effective tool for your business.

Emotion is the driving force in today's buying process. Learn how to tap the feelings that drive customers' buying decisions.

Long waits are frustrating for customers and can cost you their business. Follow these easy tips to improve your customers' waiting experience.

Customer service can make or break a company's success. Learn the costs and types of customer service training and how training can benefit your business.

If you're too busy to handle customer service, you may consider outsourcing. Before outsourcing customer service to a call center, learn the pros and cons.

Is your client dodging your emails and calls? It might be time to move forward. Here's how to handle the situation.

The most important thing in sales and marketing is to attract and retain your most profitable business customers. Get tips and strategies.

Customer expectations have changed due to the COVID-19 pandemic. To stay competitive, be sure to provide the level of service that customers expect now.

Reengaging past clients can create new business and save money. Learn strategies for reengaging former clients and the benefits of client reengagement.

Use these strategies to automate your email communications without coming across as cold to your customers.

Online shoppers sometimes worry about making purchases over the internet. Learn how to protect your customers and address their concerns.

Want to boost customer loyalty and retention for your business? Learn rewards program tactics to help you build a loyal customer base and drive more sales.

Not everyone will need your products or services. Learn how to pinpoint your target audience to properly identify and market to your ideal customers.

Customers provide valuable insights into your business operations. Learn how to gather and take advantage of customer feedback to improve your business.

Call center systems can improve customer service and sales calls. Learn their features and capabilities and how your business can incorporate call centers.

The customer isn't always right. Some customers are toxic or consume too many of your resources. Here's how to identify when to part ways.

E-commerce stores must stay on top of consumer shopping behavior. Learn about consumer trends and how to attract online customers via e-commerce platforms.

Predatory customers are hurting your business. Learn the five types of toxic customers you may face and how to stop marketing to them.

It's common business knowledge that it's cheaper to retain a current customer than it is to attract a new one. A great way to retain customer loyalty is the recurring revenue model.

Examining customer lifetime value yields metrics that help you gain high-level customers. Learn how to make CLV part of customer relationship management.

Many CRM platforms are available that promise to help businesses maintain customer relationships. Learn 20 crucial features your CRM software should offer.